American Hearth Empire Vail Premium 36" Vent-Free Fireplace

Being a buyer, you not only have to make the purchase decision but so many other decisions along the way hence we, at Gobekusa.com, aim to minimize the factors responsible for making your buying decision difficult by offering you a peace of mind with our Return Policy.

Below are a few things to keep in mind if you decide to use our “Return Policy”.

• The product that you would like to return must be in its original packaging and be in the same “as new” and “re-sellable” condition as it was when it arrived at your home or job site.
• Please note, there will be a return shipping charge and you will be billed  for the return shipping charges. Once you have everything accounted for and packaged in accordance with the above qualifications, please contact us.
• Your product must not have been used, installed, or marked in any way. We consider “Installation” as “Acceptance” hence no claims will be acknowledged once the products have been installed.
• Once we receive your order back to our fulfillment center, we will carry out a full inspection of the returned material and then issue you the full or partial refund depending on the outcome of the inspection.
• For orders collected via customer-arranged pickup, all responsibility for transportation, handling, packaging, and any associated return logistics remains with the customer or the carrier arranged by the customer. In the event a return is requested, the customer must arrange and cover the transportation of the item back to the designated warehouse address. Refunds will be processed only after the returned item is received, inspected, and confirmed to be in acceptable return condition in accordance with our standard return requirements.

Restocking Fee:

Reasonable cancellation or restocking charges may include a minimum 25% restocking fee, which will be deducted from the Customer's refund.

GobekUSA does not refund the original shipping fee that the Customer paid on the order. 

Our Return Policy, for full or partial order returns, does not extend to Custom Orders, Container Orders, Made to Order, or Clearance Items.

If you’re unsure whether or not your product qualifies or if you have any other questions, you can feel free to contact our friendly customer service staff by sending an email to customerservice@gobek.com