Return Policy

Being a buyer, you not only have to make the purchase decision but so many other decisions along the way hence we, at Gobekusa.com, aim to minimize the factors responsible for making your buying decision difficult by offering you a peace of mind with our Return Policy.

Please note that we accept only “Full Order” returns under this policy. Partial return (for example: returning an unused material) is not acceptable.

Below are a few things to keep in mind if you decide to use our “Return Policy”.

Your request for any returns must be placed within 15 days of the original delivery date of your order. You can make this request by sending it through an email to customerservice@gobek.com

1) In case of Damage : 

 

Your products are sent with the logistic company with an insurance.  If there are any visible damage when the time of the delivery, please make sure that it is noted on the delivery receipt and contact us immediately. If you can take some photos of the damage and send it to us, it will be very helpful for us to lodge the claim with the shipping company. According to our company breakage policy any damage up to 10% is acceptable. You can still use those broken pieces at corners and edges. If you receive any damage more than 10%, you are eligible to get a replacement or a partial refund for the broken pieces. 

 

If you come across a hidden damage inside the pallets/crates, we will still help you to get a replacement or give you a partial credit. However you need to inform us within 7 days after delivery and send us the photos for damaged product. As stated above in the section 1.a anything up to 10% breakage is acceptable. You will be qualified any breakage above 10%. 

 

2) In case if you changed your mind:  You can return the product back to our warehouse if you have changed your mind.

• The product that you would like to return must be in its original packaging and be in the same “as new” and “re-sellable” condition as it was when it arrived at your home or job site.
• Please note, there will be a return shipping charge and you will be billed  for the return shipping charges. Once you have everything accounted for and packaged in accordance with the above qualifications, please contact us.
• Your product must not have been used, installed, or marked in any way. We consider “Installation” as “Acceptance” hence no claims will be acknowledged once the products have been installed.
• Once we receive your order back to our fulfillment center, we will carry out a full inspection of the returned material and then issue you the full or partial refund depending on the outcome of the inspection.

3) In case of Pick-up : 

If you choose our "Warehouse Pick-up" option, you/your carrier are required to ensure that the material that you are picking up has no physical damage at the point of pick-up (before you load the material in your vehicle). In case you or your carrier notices any physical damage to the boxes or the material, you are required to bring it to the attention of the warehouse staff, take pictures of the damage (before loading the material in your vehicle), and send them through to us. Once you pick up the material from our vendor's warehouse, neither our company nor our vendor will be liable for any damage that happens during transit since the ownership and control of the material will be in your hands once you pick it up from the warehouse as you can understand.

Restocking Fee:

Reasonable cancellation or restocking charges may include a minimum 25% restocking fee, which will be deducted from the Customer's refund.

GobekUSA does not refund the original shipping fee that the Customer paid on the order. 

Our Return Policy, for full or partial order returns, does not extend to Custom Orders, Container Orders, Made to Order, or Clearance Items.

If you’re unsure whether or not your product qualifies or if you have any other questions, you can feel free to contact our friendly customer service staff by sending an email to customerservice@gobek.com